Free returns on broken or defective products
At ZZAATTII, we want every customer to feel confident and satisfied with their purchase. If an item arrives broken, damaged, or defective, we will gladly accept a return and provide either a replacement or a refund. Please notify us within 7 days of receiving the order so we can resolve the issue quickly.
We also accept returns on items that are still in their original, unopened packaging. If you change your mind about a product and the seal has not been broken, you may return it for a refund within 14 days of delivery. Please note that the customer is responsible for return shipping in these cases unless the item was received damaged.
For hygiene and safety reasons, we cannot accept returns on items that have been opened, used, or altered in any way, unless they were received defective. This ensures that every product we send is fresh and safe for all of our customers.
To start a return, please contact our customer service team at [your email or phone number] with your order number and a description of the issue. Once approved, we will provide you with instructions on how to return the item. Please ensure the product is packaged securely to avoid further damage in transit.
Refunds will be processed once the returned item is received and inspected. Depending on your payment provider, it may take 3–10 business days for the refund to appear in your account. We are committed to making the process as smooth as possible and to ensuring your satisfaction with every purchase.
